FAQs

 

How long does shipping take?

We ship from Chicago, Illinois.

  • USA: 2-8 days
  • Canada: 4-20 days
  • International: 12-20 days

 

Any order placed before 8:00AM PST will be shipped out on the same day. All orders after will be shipped out the next day.

Please note that there may be delays in shipping due to the impact of COVID-19.

 

 

What are your shipping rates?

  • Flat rate shipping - $9.95
  • Free shipping on all orders over $75

 Customers are responsible for any duties or taxes charged upon delivery.

 
How can I track my order?
You will receive an email once your order ships that contains your tracking information. Simply click the link and instantly track your parcel.
 
How do you ship?
Proudly plastic-free. All our packing materials are recyclable in the papers bin or compostable in your home compost!
 
Do you have wholesale for your products?
If you are a retailer interested in stocking our products, please check out our wholesale page. You will receive a login where you can access the bulk quantities and prices for your business.
Please note that Net Zero Co. does not authorize bulk orders for resell on Amazon.
 
 
How can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible at hello@netzerocompany.com with your order number. We cannot guarantee a cancellation.

Orders made before 8AM PST/PDT will be shipped out on the same day.
Any order placed on or after 8AM PST/PDT will be shipped out the next day.
 
 
What is your return policy?
Our team is devoted to providing our customers with the best experience possible. If you are not satisfied with your order, we are more than happy to work on a solution with you. Please refer to our return policy.
 
How can I contact you?
If you have any questions, we are delighted to find a solution. Give us a shout at: hello@netzerocompany.com

Call us at: (604) 262-9639

We are available to answer your call Monday-Friday 8:00AM-4:00PM PST.