FAQs

Do you ship worldwide?
Yes, we sure do! Whether you’re in Vancouver or London, we’ve got your sustainable back.
  • Flat rate shipping - $6.95
  • Free shipping on all orders over $75
 
How long does shipping take?
Please allow an order processing time of 1-2 days, where we will send you your tracking code. Shipping will take 5-11 business days depending on your location.
 
How can I track my order?
You will receive an email once your order ships that contains your tracking information. Simply click the link and instantly track your parcel.
 
How do you ship?
Proudly plastic-free. All our packing materials are recyclable in the papers bin or compostable in your home compost!
 
Do you have wholesale for your products?
If you are a retailer interested in stocking our products, please check out our wholesale page. You will receive a login where you can access the bulk quantities and prices for your business.
Please note that Net Zero Co. does not authorize bulk orders for resell on Amazon.
 
 
How can I cancel my order?
If you would like to cancel your order, please contact us within 1 hour of placing your order, at hello@netzerocompany.com with your order number. We cannot guarantee a cancellation if you contact us after this period as we have an efficient system.  
 
 
What is your return policy?
Our team is devoted to providing our customers with the best experience possible. If you are not satisfied with your order, we are more than happy to work on a solution with you. Please refer to our return policy.
 
How can I contact you?
If you have any questions, we are delighted to find a solution. Give us a shout at hello@netzerocompany.com