90-Day Happiness Guarantee

If you don't love it, we'll make it right

Your happiness is our #1 priority.

We're thrilled when customers like you take initiative to reduce waste and join the Net Zero movement!
Finding the right sustainable products to fit your lifestyle can be tricky, so we want to ensure your shopping experience is seamless.

Our Commitment 

We stand by the quality of our products. That's why we offer a 90 Day Happiness Guarantee.

If you’re not satisfied with your product within 90 days of purchase, please email us at hello@netzerocompany.com. Our Customer Care team will work with you to find a satisfactory solution. 

Thank you for making the world a greener place!


Unused products may be returned for a full refund within 30 days. Please Note that the original shipping costs will not be refunded.

Unused products returned after 30 days (within the 90 day policy) will receive a store credit for the equal amount.

We do not offer returns for opened or used products. If a customer is unhappy with their product after it has been used, they may reach out to customer care to come to a conclusion. If this results in a refund it will only be store credit.

We do not offer exchanges. If a customer wishes to exchange an item, they will have to return their item and re-order the new item.

Contact Us

Got questions? Please reach out to our customer care team at hello@netzerocompany.com.

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