How We Pack & Ship

We are committed to packing and shipping your order in zero waste style.

 


What’s up with compostable mailers?
Our mailers are made with a mixture of cornstarch, soy ink, and other plant materials that are fully compostable. You may even use them to line your compost bin! In ideal conditions, the bag will biodegrade in 6-12 months.


How are fragile materials protected during shipment?

Plastic free shipping zero waste shipping Net Zero company

For any orders that require damage protection, we use 100% compostable kraft shreds inside of our boxes.


How are our boxes sealed?
We seal our boxes with kraft paper tape. It is 100% recyclable.


What can we ask of our customers?
We encourage all of our customers to reuse, compost, or recycle all packing materials.

 

Thank you for taking the time to care for the details of your order. It's people like you that go the extra mile, that influence and continue to create a positive impact on our world! Stay awesome.

 

Shipping policy

How long does shipping take?

We ship from Chicago, Illinois.

  • USA: 5-12 days
  • Canada: 4-20 days
  • International: 12-20 days

 

Any order placed before 8:00AM CST will be shipped out on the same day. All orders after will be shipped out the next day. We only ship on business days, which are Monday to Friday. No holiday or weekend deliveries.

Shipping time is based on the delivery location from Chicago. 

Orders outside the USA will take longer due to customs clearance at the destination country. 

Please note that there may be delays in shipping due to the impact of COVID-19 and all shipping companies have a non-guaranteed delivery. However, over 95% of our orders have had no issues with delivery. 

 

What are your shipping rates?

  • Flat rate shipping - $9.95 to US and $12.99 to Canada
  • Free shipping on all US orders over $65
  • Free shipping on all CA orders over $80 CAD

Net Zero Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 
How can I track my order?
You will receive an email once your order ships that contains your tracking information. Simply click the link and instantly track your parcel. The tracking number will be active within 24 hours.


How do you ship?
Proudly plastic-free. All our packing materials are recyclable in the papers bin or compostable in your home compost!

 

How do you handle returns and refunds?

We want you to be happy. If you’re not satisfied with your purchase and wish to return it for a refund, we accept returns up to 10 days after order is received. You can refer to our refund page for more details.

 Please note we do not accept returns outside of Canada and the USA.

What if my order doesn’t arrive?

If your order has been in-transit for longer than 25 days, please reach out at hello@netzerocompany.com so we can look into it.

If your order shows as “delivered” but you did not receive, you have 3 days from delivered day to reach out to us and let us know.

 

How can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at hello@netzerocompany.com with your order number. We cannot guarantee a cancellation.

Orders made before 8AM CST will be shipped out on the same day. Any order placed on or after 8AM CST will be shipped out the next day.